Why Managed Services?
Cloud Managed Services are enabling customers to access the IT solutions they need to run their businesses from the cloud, without any infrastructure investment or any services deployed in-house. Cloudserve takes complex cloud services and makes them consumable to small and medium businesses, offering a complete array of IT and communications services.
Cloudserve’s Managed Services team provides 24×7 access to cloud services, with UK based support on all solutions and products. Once the implementation of your Cloud Service is completed, the focus shifts to the effective management, monitoring, and support to ensure we meet and exceed our service commitments to you.
Cloudserve utilise a range of monitoring and management tools to pro-actively monitor and manage your services to ensure uptime, availability, security and performance. Cloudserve utilises an ITIL compliant fault tracking system allow customers to report change or support requests by phone, email or via the support website.
Our clients also value the fact we take great pride in our professional and personable approach and in developing close partnerships with the teams we work with. We are 100% committed to providing a personal and flexible service and delivering results that exceed expectations. You may also appreciate the fact that even the most technical among us will make every effort to speak the same language as you!
With broad sector experience, we are familiar with the complex operating environments and unique challenges of the organisations we work with. Our clients like the fact that they can capitalise on our structured methodology and the IP that we have developed and proven on previous engagements, and which enables a fast and effective deployment.
We are proud to have achieved and maintain the ISO9001:2015 certification for our Quality Management System and have also implemented an Information Security Management System to support the provision of consulting services and managed support services.