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BSN Social Care

Client: BSN Social Care
Size: 150 staff
Sector: Social Care
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As well as our many corporate clients, Cloudserve is also committed to serving good causes, which is why when the BSN Social Care Group approached us about updating, supporting and future-proofing their legacy IT infrastructure across their collection of businesses, we jumped at the challenge. 

The award-winning BSN Social Care Group is a collection of Ofsted rated ‘Outstanding’ fostering agencies providing foster services across the UK from multiple office locations. They place children in need with foster families and parents and change their lives for the better. 

BSN Social Care Group is comprised of Blue Sky Fostering, Nexus Fostering and Calon Cymru Fostering. With several offices spread across the Midlands, the South Coast and from Pembrokeshire to Cornwall, there was a key focus on highly secure, yet flexible methods of working. 

Grace Wyatt of BSN Social Care Group, saw the potential benefits that “Cloud” services could bring to the BSN Group and approached Cloudserve following a recommendation by the CEO of partner business, Blue Sky Fostering. 

Cloudserve had undertaken a “Cloud Implementation” project for Blue Sky Fostering two years earlier whom had been sufficiently impressed with the initial migration project, the performance and functionality of their new solution, and the quality on the on-going support to recommend Cloudserve. 

Cloudserve worked closely with the BSN management team across the group to assess the limitations of the existing solution and detail the current and future IT requirements of the organisation.  Certain Key criteria were noted with regards to the functionality required of a new solution and the capabilities required from a new supplier. 

1: Centralised Access to business data from any location 

2: Common interface, MS Office version, performance for all Staff 

3: Mobile device-based access and ability to access from any location 

4: Automated backup and Data security 

5: Flexible Email environment 

6: Minimised need for on premise equipment and ability to utilise current PC Estate 

7: Established, proven and responsive supplier  

Cloudserve presented two “Cloud” based options to BSN Social Care who decided to utilise Cloudserve “Hosted Desktop Solution” in combination with “Microsoft Office 365” for email and collaboration. 

The Hosted Desktop solution minimised the need for new equipment purchases and utilised the existing PC Estate as access devices. All data business is however now stored in Cloudserve’s secure Data centres and not on any on premise equipment. 

Cloudserve’s Hosted Desktop solution has provided all BSN Staff with a personal Remote Desktop accessed from their existing legacy Office PC device but also the flexibility to use any internet connected device to support flexible and home working. 

The Office 365 suite was provided to all staff via the Remote Desktops, providing a common MS Office experience for all staff.  A centralised “Shared” data location is available from all Hosted Desktop with permissions set appropriately to limit staff access to data where needed. 

Microsoft Office 365 provides the core capability for BSN Social Care’s Email requirements with access enabled from Outlook running on the Hosted Desktops, Outlook Web Access from any Browser and full Sync to Smartphones. 

Cloudserve also developed a new SharePoint solution deployed across the BSN Social Care group, allowing users across the organisation and its partner firms to quickly and securely transfer data and information internally when needed.  

About Cloudserve  

Cloudserve provides high performance, reliable, secure and cost-effective cloud computing and cloud services to small and medium sized businesses. Our highly experienced implementation and support staff are on-hand to help our customers 24×7 via our ITIL compliant Service Desk, and to assist end-users fully utilise on-demand services such as Office 365, Microsoft 365, Hosted Desktop, private cloud, software as a service, Hosted Exchange and SharePoint, storage, virtualisation and much more. 

If you would like to discuss how Cloudserve can help you improve reliability, reduce cost or future-proof your IT Infrastructure, please get in touch.

Services provided

  • Hosted Desktop
  • Managed Office 365 email
  • Migration services
  • Data backup
  • Remote access

Challenges

  • Limited access to centralised data.
  • Basic Email Systems with poor
    support from existing provider
  • Increasing management overhead for IT support and maintenance
  • The need to support mobile and flexible working patterns
  •  Manual and time intensive data backup procedures
  •  Key IT resource leaving to focus on other areas.
  • Older PC Estate in terms of Operating systems (XP) and Microsoft Office Version